Terms & Conditions

Welcome, and thank you for choosing my home salon. To ensure a seamless and enjoyable experience for every client, please read the following Terms & Conditions before booking.

Bookings

All appointments must be booked in advance.
Your appointment is reserved exclusively for you and your selected service.
A $25.00 booking fee may be required to secure your appointment. This fee is non-refundable and will be deducted from the total cost of your service.

Cancellations & Rescheduling

A minimum of 24 hours' notice is required to cancel or reschedule your appointment.
Cancellations made with less than 24 hours' notice will incur a 50% cancellation fee.
Booking fees are non-transferable for no-shows or late cancellations.

Late Arrivals

Please arrive on time for your appointment.
Clients arriving more than 15 minutes late may have their appointment cancelled or modified if there is insufficient time to complete the service safely and to my professional standard.
The full appointment fee may still apply.

No-Shows

Failure to attend your appointment without notice will result in a charge of 100% of the booked service.
Future appointments may require full payment at the time of booking.

Guests & Children

To maintain a relaxing environment and ensure everyone's safety, I kindly ask that you attend your appointment alone unless prior arrangements have been made. Children and additional guests are not permitted during appointments.

Health & Contraindications

Please advise me before your appointment if you:

Are pregnant or breastfeeding.
Have any allergies or sensitivities.
Have a contagious eye condition or skin infection.
Have recently undergone cosmetic procedures or are taking medication that may affect treatment.

For your safety, I reserve the right to decline or postpone a service if it is not suitable.

Lash & Brow Aftercare

To achieve the best possible results, clients are expected to follow all aftercare advice provided. I cannot guarantee retention or results if aftercare instructions are not followed.

Refund Policy

Due to the nature of cosmetic services, refunds are not provided for completed treatments.If you have any concerns with your service, please contact me within 48 hours so I can assess the issue and, where appropriate, offer a complimentary adjustment. Adjustments are provided at my discretion and only when aftercare instructions have been followed.

Respect & Professional Conduct

I am committed to providing a welcoming, safe, and professional environment. Any abusive, disrespectful, or inappropriate behaviour will result in your appointment being terminated immediately, and future bookings may be declined.

By booking an appointment, you acknowledge that you have read, understood, and agree to these Terms & Conditions. These policies are in place to protect both my clients and my business while ensuring every appointment receives the care, time, and attention it deserves.

Thank you for supporting my small business. I look forward to welcoming you into my salon and providing you with a luxury experience from start to finish.